This Privacy Policy explains how the metrixme platform (metrixme.com) collects, uses, and protects personal data. By using the platform or submitting the form on our site, you agree to this policy.
1. Information we collect
We collect the following data:
- Contact details: company name, position, name, phone number, and email (via the site form).
- Call recordings and audio: sales calls uploaded for analysis or received through integrations.
- Usage data: browser type, device, IP address, and platform usage statistics.
2. How we use data
- To provide the service and analyze calls with AI.
- To respond to your request and grant demo / access.
- To improve service quality and produce analytics reports.
- To comply with legal obligations.
3. Call recordings and AI analysis
Sales calls are processed solely for analysis and reporting. Audio and transcripts are never sold to third parties. Analysis results are visible only to your organization.
4. Data sharing
We do not sell personal data. Data may be shared only with trusted service providers necessary to deliver the service (e.g. hosting and infrastructure), under confidentiality terms.
5. Storage and security
Data is transmitted over encrypted channels and stored on protected servers. We apply technical and organizational measures to guard against unauthorized access, alteration, or loss.
6. Data retention
Personal data is kept only as long as necessary for the purpose collected or as required by law. We can delete your data upon request.
7. Your rights
- Request access to and correction of your data.
- Request deletion of your data.
- Withdraw your consent to processing.
8. Cookies
The site uses localStorage and similar technologies to keep core functionality and preferences (such as language and theme choice).
9. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date.
Contact
If you have any privacy questions, contact us:
Email: info@metrixme.com
Telegram: @metrixme